At Integrity Music (A Division of David C Cook) and its affiliates and subsidiaries (“Integrity” or “we”), we know how much you care about how information about you is used and shared by the companies with which you interact. We also believe that, in order to validate your trust in us, and to maintain that trust, it is important that you fully understand why we collect certain information about you, when we collect that information, and how we use it.
What information is gathered or collected
We collect various types of information from and about our customers for a variety of purposes, including the processing of their orders or other requests, improving the customer experience, improving existing services, providing new products and services, communicating with customers, and providing customer service and support. We collect this information from our customers when they visit our web site, request information about our products or services, make purchases, submit surveys, participate in sweepstakes or other contest entries, or when customers contact our customer service department (or other departments within Integrity). We collect this information to assure that we effectively meet your needs as our consumer, and to enhance your experience when you visit our site and otherwise interact with Integrity.
From time to time, we will also request various types of personal information from you, such as your first and last name, current address, email address, phone number, age, credit card number, password, and place of worship. We request this information for the purpose of facilitating your purchases of our products, to allow you convenient access to Integrity accounts, to confirm your identity, to verify your age for certain products or services, and to better serve your specific interests through our sites and services.
Certain services we offer may be tailored to your denomination. As such, we may ask you to identify your place of worship. You will, of course, have the option to decline to provide this information; however, if it is required for a particular service, you will be unable to obtain that service. We will limit the information we request of you to only that which is required to process your request for the product or service you want and where necessary to enable you to access or use the applicable features or activities in which you have expressed an interest.
Information collected from other sources.
Integrity may also obtain information about you from other sources, such as companies that update and verify email and physical addresses, for the purpose of updating and enhancing our files.
Information collected automatically when you visit our web site.
When using our web site, we automatically collect information about you, including your Internet protocol (IP) address, and various other technological pieces of information, including browser type, version of browser, plug-ins, clickstream data, operating system, date/time stamp, and purchasing activity.
Cookies and related technology
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. They enable our systems to recognize you through your browser, when you log on, and to provide you certain personalized features, including the storage of items in your shopping cart in between visits.
Some of our email communications to you may include a “click-through URL” linked to a particular page on our website. By clicking on one of these URLs, you will automatically enter our website. Our systems track this information to gauge the effectiveness of our email communications and your level of interest in particular areas. You may avoid having this information collected by avoiding clicking on URL links in our email communications. Please note, that we will NEVER send you an email with an imbedded link that asks for your password or any financial or account information; passwords are for your protection. If you EVER receive such an email, please contact us immediately using the information in the section below entitled “Contact information”.
We also use pixel tags to identify what pages of our website are visited most frequently and to evaluate the effectiveness of the search functions on our website.
How information is used and for what purpose
Like most companies, we collect information about you for a variety of purposes. We collect it in order to provide you with products and services that we believe may interest you; to verify access rights to user accounts and services, develop and provide personalized content to individual customers, to identify the month and date in which you were born for purposes of providing birthday greetings and special rewards, to track activity on the site; and to facilitate improvements to the overall customer experience. In addition, we may also collect information about you in order for us to pay any required royalties or license fees to copyright holders and content distributors, as necessary, and to update required software or licensing agreements.
We recognize that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13.
From time to time, we may use information relating to you to contact you about your participation in surveys, contests, or other Integrity Music activities. We may also use the information to communicate with you regarding Integrity product and service offerings and upgrades or to provide you with news updates, free articles of interest, promotions or special offers.
If information relating to a third party is collected from you, such as when you purchase a gift for a friend, we will use the information only for the purpose of processing the transaction and we will not retain the information or share it with any other entity except as required to process the transaction.
Disclosure of personal information
We may sell or rent certain personal information, such as street or email addresses, to unaffiliated third parties as permitted under applicable law. When we do provide this information to third parties, it is under limited circumstances and we do so only when these parties have products or services that Integrity believes may be of interest to you.
On occasion, we may be required by law or litigation to disclose personal information pertaining to you. We may also disclose such information if we determine that for national security, law enforcement, or other issues of public importance or safety, disclosure is necessary. At times, we may share personal information in aggregate, so that no one individual can be identified.
We may also transfer personal information to a third party as a result of a sale or acquisition, merger, or bankruptcy involving us.
Elections concerning personal information
Access to your Integrity account
You will have the ability to access certain information that we have about you through your user name and password. Once you log on to the website, you can change your password, update billing information or shipping address, change preferences, and control email communications. Please remember that your password is for your protection, and no Integrity employee will ever ask you it.
Safeguards to protect customer information against loss, theft, misuse, unauthorized access disclosure, alteration, or destruction.
Integrity takes its obligation to secure personal information very seriously. We utilize technological, physical, and administrative methods to protect personal information against unauthorized access, loss, theft, misuse, alteration, disclosure or destruction. However, in the event that the personal information that we maintain about you is accessed or acquired by an unauthorized individual or individuals such that you face a significant risk of identify theft, we will make reasonable efforts to notify you of the incident so that you may take appropriate steps to protect yourself against fraud or identity theft.
We use Secure Sockets Layer (SSL) encryption on all website pages where personal information appears or is collected. If you wish to make a purchase from our website, you must use an SSL-enabled browser (for example, Netscape Navigator 3.0 or later, Firefox, Internet Explorer, or Safari). We use 128 bit encryption in our SSL sessions to protect personal customer information, including credit card information transmitted to our website for making purchases.
You can help us protect the personal information you provide to us by keeping your password confidential at all times and by not sharing it with any other person. You should also change your password frequently and be sure to use a combination of letters and numbers.
Attn: Customer Care
4050 Lee Vance View
Colorado Springs, CO 80918CustomerCare@IntegrityMusic.com
|Integrity Media Asia Pte Ltd
Attn: Customer Service
95 Kallang Avenue
#05-00, AIS Industrial Building
+65 6295 5
|Integrity Music Europe Ltd.
Units 1 & 2
Hargreaves Business Park
East Sussex, UK
Phone +44 (0) 1323 430033
Fax +44 (0) 1323 411981
|Integrity Media Africa (Pty) Ltd.
Attn: Customer Service
6 St. Mary’s Road
Kwa Zulu Natal
+27 861 467 735
|Integrity International Group
Latin America Division
Attn: Customer Service
1000 Cody Road
Mobile, AL 36695, USAlatinamericasales@integinc.com
Information use and collection relating to Integrity User Communities.
Registration information we collect will be used as you interact with an Integrity community to: authenticate users; provide communications from Integrity to users regarding the community; and administer the community (including, but not limited to, managing the technical requirements of the site and monitoring submissions and posts for offensive content after posting and removing such content in Integrity’s sole discretion).
Information you provide in content of submissions or posts
You should be aware that information (including your name, email address, address, or phone number) provided by you in a posting on an Integrity community or any bulletin board is available (even after you stop participating in the community) to any other individual who has access to that same community and may be used by another individual in a manner unintended by you, including as a target for unsolicited communications. You should therefore treat any information provided by you in the content of a submission or post to an Integrity community as public information. For this reason, we urge you to act cautiously in providing any such information in your submissions or posts, as we are not liable for any use or misuse by an individual user of the information you provide in a submission or post.
Termination of chat room/bulletin board